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How To Avoid Moving Company Scams

Worried about moving scams? Here are some tips to avoid getting scammed by a moving company.

What Are Some Warning Signs That A Moving Company Is Running A Scam?

Any deal that sounds too good to be true, is probably just that—too good to be true. The advertised price is rarely if ever clarified with any explanation or context as to what the actual final cost will include. For example, once a potential obstacle is encountered (like stairs), the so-called "deal" price usually ends up doubling or worse. Because there's no paperwork involved, you're not actually obligated to anything and they can pretty much hold your belongings hostage until you agree to pay their exorbitant prices.

What Can Consumers Do To Prevent Being Taken Advantage Of?

Consequently, it is advisable that you plan your move well in advance. This will give you plenty of time to comparison shop and find the company that best suits your needs. If possible, ask the moving company to do an on-site visit so that you can determine if they are reliable and trustworthy. (Did they show up for their estimate on time? Did they call if they were running late?) Remember, these people will be responsible for handling all of your belongings, so this is not a decision you should take lightly.

What Are Some Warning Signs That A Moving Company Is Running A Scam?

What Are The Hallmarks Of A Reputable Moving Company?

First and foremost, credible businesses will have a profile on popular consumer review websites like Homestars, Angie's List, or Google+. They understand how important it is to appear trustworthy so they actively make an effort to get good reviews. If a company has a score that looks too good to be true though, beware-it might mean the reviews are fake. But as long as the feedback reads positively and reasonably, you should be in the clear.They should also provide you with a Move Coordinator or Office Manager who is experienced in making sure customers have positive experiences. This is different from just ensuring that the physical process of moving goes smoothly. While some issues are impossible to anticipate, a good coordinator will be prepared for anything that comes up. They'll have a key contacts list for every issue that might come up, from lost keys to broken furniture. And if something does go wrong after the move, they'll make sure it gets taken care of quickly and efficiently. Moving is stressful enough without having to worry about whether your company has everything under control--look for one that offers this service so you can rest easy knowing you're in good hands.

Is It Commonplace For Movers To Require A Deposit? How Much?

Some ask for a few bucks up front, but be weary of companies that require full payment before the move or an extraordinarily large deposit. With these guys, you might get taken for a ride.

What Recourse Do Consumers Have If They've Been Taken Advantage Of?

Before you move, find the name of an office manager or owner to serve as a point of contact in case any issues come up. A signed contract is also crucial, as it protects both you and the customer by detailing what's being moved and its value. The Better Business Bureau protects consumers and tries to make businesses accountable if something goes wrong. If a moving company is not accredited by the BBB, people often turn to social media for help.

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